Shipping policy
Free Shipping
We offer free standard shipping on orders over $99. The subtotal of the order must be greater than or equal to $99 after discounts and coupons are applied.
Shipping Service Rates and Details
- Shipping Availability: We currently ship within the United States.
- Processing Time: Please allow 1-3 business days for your order to be processed before shipping.
- Carriers: Orders are shipped via USPS, UPS, or FedEx.
- No PO Boxes: We do not ship to PO Boxes. If a package is returned due to an undeliverable address, the buyer is responsible for the shipping cost of the return package.
Standard Delivery
| Method | Order Total | Charges | Expected Arrival |
|---|---|---|---|
| Standard | $1 to $74.99 | $9.99 | 5 - 8 business days |
| Standard | $75 and up | Free | 5 - 8 business days |
Priority Shipping
| Method | Weight | Charges | Expected Arrival |
|---|---|---|---|
| Priority (UPS/USPS) | Under 5 lbs | $19.99 | 2 - 4 business days |
| Priority (UPS/USPS) | 5 - 9.99 lbs | $24.99 | 2 - 4 business days |
| Priority (UPS/USPS) | 10 - 19.99 lbs | $29.99 | 2 - 4 business days |
| Priority (UPS/USPS) | 20 lbs and up | $49.99 | 2 - 4 business days |
Tracking Information
You will receive a shipment confirmation email with tracking information once your order has shipped. Use the tracking number provided to check the status of your shipment on the carrier’s website. If you have an account with us, you can also view tracking information under “Order History”.
Missing or Late Packages
If your package is marked as delivered but you haven't received it, please:
- Check around your delivery location and with neighbors.
- Contact your local post office or UPS with the tracking number.
- If the package is returned to us, email support@wooden-edu.com for assistance.
Late Packages
Packages may be delayed due to:
- Incorrect address
- Payment issues
- Carrier delays (e.g., severe weather conditions)
- Changes made to the order after submission