Ensuring Continuous Play
At WoodenEdu Toys, we understand the importance of maintaining the longevity and enjoyment of our toys. If a part of your toy becomes lost or damaged, we offer replacement parts to ensure your child can continue to enjoy their favorite toys.
How to Request Replacement Parts
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Identify the Part:
- Locate the part number in the product manual or on our website.
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Contact Us:
- Email our customer service at customerservice@wooden-edu.com with your request, including the part number and a brief description of the issue.
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Prepare Information:
- Provide your order number, photos of the damaged part, and any other relevant details.
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Processing:
- Our team will process your request and provide information on availability and delivery times.
Replacement Fees
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Under Warranty:
- If your product is still under warranty, replacement parts are free of charge.
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Out of Warranty:
- A nominal fee may apply for replacement parts if the product is out of warranty. Shipping charges may also apply.